Are you in the Western Balkans
and need shelter, food,
medical or legal aid?

  • Are you a migrant or a refugee?
  • Do you know your rights?
  • Do you need help?
  • Are you injured?

Planning to go the EU
to work, study or join your family?

In general, to enter and reside in EU member states,
foreigners must fulfill the following requirements:

  • have a valid passport or travel document
  • have a visa (if required)
  • have a legitimate reason for entry
  • have sufficient financial resources to cover the costs of living
  • have no existing reason for expulsion

On the EU Immigration Portal you can find more information about coming to work, study and on how to join your family in the EU countries:

You can check additional information on the websites of the embassies, consulates and ministries of interior of the country where you plan to go.

Are you escaping war, persecution or severe violations of your human rights?

You may be eligible to apply for asylum or request
international protection, even if your entry was irregular.

For more information check UNHCR Help page
and select the country where you wish to seek asylum:

More information about access to asylum in Bosnia and Herzegovina find in the video below.

Do you want to return home?

Assisted Voluntary Return and Reintegration (AVRR) offers you a possibility to return home in a safe and dignified manner.

If you want to have a free return home, IOM can help you.

For more information visit

How AVRR works?

Register online to return home with MIRA

Reintegration stories

Take your first step to return. Ask a question or pre-register

online and IOM will respond to you only. Your privacy is guaranteed.

Visit Migrant Registration Application - MiRA

Emergency contacts in a case of trafficking in human beings in the Western Balkans:

Bosnia and Herzegovina

Police: 122

Ambulance: 124

MFS-EMMAUS free SOS helpline:
0800 22323

Montenegro

Police: 122

Ambulance: 124

MFS-EMMAUS free SOS helpline:
+382 11 66 66

North Macedonia

Police: 192

THB SoS line: 0800 11 111

THB Line for calls from abroad:
+3892777070

THB line for calls in North Macedonia:
389(0) 77 811 191

Online application:
http://redbutton.mvr.gov.mk

Serbia

Police: 192

Center for protection of Victims of THB:
381 63 610 590, centar@centarzztlj.rs

Astra helpline: 0800101201

Albania

Police: 129

SOS Hotline: 116 006

Kosovo*

Police: 192

Helpline: 0800 11 112

*References to Kosovo shall be understood to be in the context of United Nations Security Council resolution 1244 (1999)

Have you experienced violence because of your gender or sexual orientation?

Emergency contacts in a case of sexual and gender-based violence in the Western Balkans:

Bosnia and Herzegovina

Police: 122

SOS line in the Federation of BiH:
1265

SOS line in Republika Srpska:
1264

Montenegro

Police: 122

Ambulance: 124

Women safe house: + 382 20 232 352,
http:///szk.co.me/

SOS helpline: + 382 80 111 111,
https://sosnk.org

North Macedonia

Police: 192

SOS line: 15315 or 15700

MKD: 194

Online application:
http://redbutton.mvr.gov.mk

Serbia

Police: 192

Helpline: 0800 100 006

Albania

Police: 129

SOS Hotline: 116117

https://hotlinealbania.org

Kosovo*

Police: 192

Helpline: 0800 11 112

Emergency Aid: 112

Ambulance: 194

Border police: +383 38 200 190 26 / 27

IOM Info Line: +382 38 403 082 /
+383 49 968 524

*References to Kosovo shall be understood to be in the context of United Nations Security Council resolution 1244 (1999)