Useful info
Are you in the Western Balkans
and need shelter, food,
medical or legal aid?
- Are you a migrant or a refugee?
- Do you know your rights?
- Do you need help?
- Are you injured?
Planning to go the EU
to work, study or join your family?
In general, to enter and reside in EU member states,
foreigners must fulfill the following requirements:
- have a valid passport or travel document
- have a visa (if required)
- have a legitimate reason for entry
- have sufficient financial resources to cover the costs of living
- have no existing reason for expulsion
On the EU Immigration Portal you can find more information about coming to work, study and on how to join your family in the EU countries:
You can check additional information on the websites of the embassies, consulates and ministries of interior of the country where you plan to go.
Are you escaping war, persecution or severe violations of your human rights?
You may be eligible to apply for asylum or request
international protection, even if your entry was irregular.
For more information check UNHCR Help page
and select the country where you wish to seek asylum:
More information about access to asylum in Bosnia and Herzegovina find in the video below.
Do you want to return home?
Assisted Voluntary Return and Reintegration (AVRR) offers you a possibility to return home in a safe and dignified manner.
If you want to have a free return home, IOM can help you.
For more information visit
How AVRR works?
Register online to return home with MIRA
Reintegration stories
Take your first step to return. Ask a question or pre-register
online and IOM will respond to you only. Your privacy is guaranteed.
Visit Migrant Registration Application - MiRA
Emergency contacts in a case of trafficking in human beings in the Western Balkans:
North Macedonia
Police: 192
THB SoS line: 0800 11 111
THB Line for calls from abroad:
+3892777070
THB line for calls in North Macedonia:
389(0) 77 811 191
Online application:
http://redbutton.mvr.gov.mk
Serbia
Police: 192
Center for protection of Victims of THB:
381 63 610 590, centar@centarzztlj.rs
Astra helpline: 0800101201
Kosovo*
Police: 192
Helpline: 0800 11 112
*References to Kosovo shall be understood to be in the context of United Nations Security Council resolution 1244 (1999)Have you experienced violence because of your gender or sexual orientation?
Emergency contacts in a case of sexual and gender-based violence in the Western Balkans:
Montenegro
Police: 122
Ambulance: 124
Women safe house: + 382 20 232 352,
http:///szk.co.me/
SOS helpline: + 382 80 111 111,
https://sosnk.org
Kosovo*
Police: 192
Helpline: 0800 11 112
Emergency Aid: 112
Ambulance: 194
Border police: +383 38 200 190 26 / 27
IOM Info Line: +382 38 403 082 /
+383 49 968 524